Cargo Agent Job Description Template

Tsiala Jobava

Last updated on January 19, 2025 | 8 min read

Job Description Template

General overview of the role

The Cargo Agent manages and coordinates the transportation, handling, and documentation of freight shipments across air, sea, and land terminals. This role includes overseeing logistics operations, ensuring compliance with safety and regulatory standards, and maintaining accurate shipment records. Cargo Agents collaborate with freight forwarders, customs officials, and other transportation professionals to ensure goods are delivered efficiently, on time, and in excellent condition.

Typical duties and responsibilities

• Coordinate the arrival and departure of cargo shipments, ensuring timely and efficient processing of all shipments.
• Manage all documentation and paperwork related to cargo shipments, including customs declarations, bills of lading, and shipping manifests.
• Oversee the loading and unloading of cargo from aircraft, ships, and trucks, ensuring proper handling, safe stowage, and adherence to procedures.
• Conduct inspections to identify damage, discrepancies, or irregularities in cargo and report findings to the relevant authorities.
• Liaise with customs officials to facilitate smooth cargo clearance, ensuring import and export regulations compliance.
• Collaborate with freight forwarders, shipping companies, and other logistics providers to arrange transportation and ensure seamless delivery of goods.
• Address and resolve missing, delayed, or damaged cargo issues by coordinating with relevant parties for efficient solutions.
• Prepare and maintain accurate records and reports for all cargo activities, including shipment documentation and inventory records.
• Assist customers with inquiries about cargo status, pricing, and available services.
• Ensure proper labeling, packaging, and cargo preparation for transport in line with regulations and company policies.
• Work with warehouse teams to ensure cargo is properly stored, handled, and organized before shipment.

Required skills and experience

• A high school diploma or equivalent is required, with further education in logistics, supply chain management, or a related field considered a strong advantage.
• Candidates should have 1–3 years of proven experience in cargo operations, freight forwarding, or a similar logistics role.
• A strong understanding of cargo handling procedures, shipping documentation, and safety regulations across air, sea, and land transportation is essential.
• Basic knowledge of customs processes, international trade regulations, and compliance standards is necessary.
• Proficiency in cargo management software, databases, and shipment tracking systems is required, with familiarity with tools such as CargoWise or SAP considered a plus.
• Strong verbal and written communication skills are essential, with the ability to effectively collaborate with clients, customs officials, and internal teams.
• Exceptional attention to detail and organizational skills are needed to manage multiple priorities simultaneously.
• The ability to thrive in a fast-paced, deadline-driven work environment while maintaining efficiency and accuracy is critical.
• Knowledge of health and safety protocols related to cargo handling and transportation is required.
• Physical stamina to perform manual labor, including lifting and moving heavy cargo as needed, is necessary.
• Fluency in English is essential, and additional language skills are a valuable asset, particularly in diverse or international business environments.

Nice to have/preferred skills and experience

• Certifications or specialized training in logistics, cargo operations, or international trade, such as IATA certification or a Customs Broker License, are highly desirable.
• Hands-on experience in airfreight or sea freight operations, including tasks like loading, unloading, and transportation coordination, is an advantage.
• Familiarity with hazardous materials regulations and handling procedures is beneficial.
• Experience with advanced logistics tools and tracking platforms, such as CargoWise, SAP, or similar systems, is preferred.
• Flexibility to work non-standard hours, including nights, weekends, and holidays, is often required to accommodate transportation schedules and business needs.

What we offer

• Extensive health and wellness coverage.
• Work-from-home options and flexible hours.
• Paid time off for vacations, holidays, and sick leave.

Here are a few more benefits that, according to Forbes, are valued by employees:

• Retirement savings plans with employer matching, such as 401(k) plans, are significant to employees.
• Early leave on Fridays.
• 4-day work week.
• Private dental insurance.

About us

We recommend including general information about the company, such as its mission, values, and industry focus. For instance, you could say:

“DevsData LLC is an IT recruitment agency that connects top tech talent with leading companies to drive innovation and success. Their diverse team of US specialists brings unique viewpoints and cultural insights, boosting their capacity to meet client demands and build inclusive work cultures. Over the past 8 years, DevsData LLC has successfully completed more than 80 projects for startups and corporate clients in the US and Europe.”

Explore sample resumes

Explore our resume samples to hire a top Cargo Agent. They offer a clear guide to evaluating resumes and selecting the best talent.

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Common challenges faced by Cargo Agent

• Managing Increasing Shipment Volumes

The rapid growth of global trade and e-commerce demands that Cargo Agents handle a surge in shipment volumes. Ensuring efficiency and accuracy under such pressure is a constant challenge.

• Navigating Complex Documentation

Cargo Agents deal with intricate paperwork, including bills of lading, customs declarations, and manifests. Maintaining precision and attention to detail is essential to avoid costly errors.

• Balancing Speed with Accuracy

Tight shipping deadlines and the need to comply with safety and legal regulations require agents to find the perfect balance between speed and meticulousness.

• Adapting to Technological Advancements

Staying competitive means embracing new tools like logistics management software, tracking systems, and automation technologies. Cargo Agents must continuously learn and adapt to leverage these innovations effectively.

• Minimizing Risks and Errors

Anticipating and addressing potential issues, such as misrouted shipments or cargo damage, is critical. Cargo Agents must implement proactive strategies to mitigate disruptions and maintain smooth operations.

Cargo agent salary

Salaries for the Cargo Agent role in the United States can vary based on experience, location, and industry:

• Entry-level positions: Cargo Agents starting their careers typically earn between $30000 and $36000 annually.
• Mid-level and experienced professionals: With several years of experience, Cargo Agents can expect salaries ranging from $36000 to $45000 annually.
• Senior-level positions: Senior Cargo Agents or those in specialized industries may command salaries exceeding $45000 annually.

These figures are approximate and can vary based on specific job responsibilities, company size, geographic location, and individual qualifications.

Contact DevsData LLC

If you’re looking to hire a qualified Cargo Agent, reach out to DevsData LLC at general@devsdata.com or visit www.devsdata.com. The company’s recruitment process is thorough and efficient, utilizing a vast database of over 65000 professionals.

They are renowned for their rigorous 90-minute interviews to assess candidates’ technical skills and problem-solving abilities.

Additionally, DevsData LLC holds a government-approved recruitment license, ensuring compliance with industry standards and regulations.