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As organizations face increasing challenges in managing complex IT environments, co-managed IT services are becoming a key strategy for optimizing infrastructure and maintaining system reliability. A growing trend is evident, with 59% of IT services transitioning from traditional break-fix models to managed service contracts. This shift is particularly pronounced among larger organizations, with 45% of enterprises planning to collaborate with managed security services providers to bolster their IT capabilities.
To clarify the difference between two commonly used terms in IT support, it’s important to distinguish between Managed IT Services and Co-Managed IT Services. Managed IT services involve the agency taking full responsibility for managing and maintaining the IT infrastructure, providing a hands-off approach for the client. In contrast, Co-Managed IT Services involve a collaborative approach, where the agency works alongside the client’s in-house IT team, providing additional resources, expertise, and support to complement and enhance the existing team’s efforts. This shared responsibility allows businesses to retain more control over their IT operations while benefiting from the agency’s specialized knowledge and support.
Co-managed IT services represent a strategic service model that enables organizations to customize their IT management approach by combining the expertise of an external IT provider with a company’s internal IT team.
This strategic partnership enhances operational efficiency, offering businesses access to advanced resources and specialized knowledge. While maintaining control over internal operations, organizations can scale their IT capabilities flexibly and effectively manage resources, ensuring that both immediate and long-term IT needs are met. This approach allows companies to optimize their IT infrastructure and workflows without the complexity of managing everything internally.
The co-managed IT model offers a tailored approach to IT management, beginning with a comprehensive analysis of your internal IT department’s needs, skills, resources, and tools. Once gaps in technology or resources are identified, organizations can partner with an IT service provider that fills those areas. The beauty of this model lies in its flexibility: organizations can maintain control over services they wish to keep in-house, outsourcing only the areas they want to offload, such as employee security training or Level 1 help desk support. As business needs evolve, the co-managed strategy can adapt, ensuring that it remains aligned with organizational goals.
The co-managed IT model offers a flexible, tailored approach, allowing organizations to maintain control over internal services while partnering with an IT provider to fill gaps and adapt as needs evolve.
Co-managed IT services are particularly beneficial for businesses facing various scenarios:
Now, let’s dive into the top companies that provide co-managed IT services, and we will start with our top 4 picks:
Company size: ~60 employees
Headquarters: Brooklyn, NY, and Warsaw, Poland
Founded: 2016
DevsData LLC brings over 8 years of expertise in the industry, is a leading provider of co-managed IT services designed to align with clients’ evolving technological needs. Specializing in co-managed IT services, Big Data, and Machine Learning, DevsData LLC partners closely with internal IT teams, offering tailored support to optimize system performance, enhance security, and manage specialized projects efficiently. Headquartered in New York and Warsaw, with additional offices in Europe and Latin America, DevsData LLC has experience working closely with global corporate clients as well as high-growth startups from various countries, including the US and Israel.
With a dedicated team of Google-level US-based engineers, they help organizations enhance their IT capabilities by working closely with in-house teams to ensure optimal performance and scalability. The company supports a wide range of IT functions from infrastructure management to cloud services. DevsData LLC’s approach blends industry best practices with cutting-edge tools and technologies, ensuring businesses benefit from reliable, innovative IT solutions. Their collaborative model ensures that businesses have the IT expertise they need without the overhead of a fully outsourced team.
With over 100 successful projects delivered to more than 80 clients and 5/5 ratings on platforms like Clutch and GoodFirms, DevsData LLC’s reputation highlights a commitment to reliable, client-centric service, reflected in testimonials.
In a recent collaboration, DevsData LLC partnered with a financial institution in a co-managed IT capacity to develop an ERP solution that streamlined resource management and task coordination. Tailored to complement the client’s in-house capabilities, this ERP replaced disjointed tools like Jira and Excel, consolidating project workflows into an efficient, user-friendly platform. This integrated approach enabled seamless coordination across departments, enhancing productivity and operational control without disrupting existing internal processes. Co-managing this project allowed for continuous feedback, resulting in a highly customized solution that directly addressed the client’s unique needs while maintaining a strong focus on security and operational excellence.
Key features:
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Company size: ~20 employees
Headquarters: Cape Town, South Africa
Founded: 2004
Techtron, based in Cape Town, specializes in co-managed IT services designed for businesses with 50 to over 500 users. Their scalable solutions integrate seamlessly with existing in-house IT teams, combining advanced tools and proactive monitoring to enhance operational efficiency and reduce downtime. By offering real-time system monitoring through a Security Operations Center (SOC), Techtron ensures rapid identification and resolution of potential issues.
The company’s services are structured under fixed monthly fees outlined in Service Level Agreements (SLAs), allowing predictable budgeting while maintaining high service quality. Techtron also provides access to a qualified helpdesk, ensuring swift and effective support for technical challenges. This combination of scalable support, proactive oversight, and transparent pricing makes Techtron a trusted partner for optimizing IT infrastructure.
Key features:
Company size: ~240 employees
Headquarters: Pittsburgh, PA
Founded: 2014
Magna5 specializes in co-managed IT solutions that deliver robust cybersecurity, cloud services, and optimized data management for businesses of all sizes, focusing particularly on the US market. Through their managed network monitoring, backup and disaster recovery, and security-focused IT infrastructure, they enable companies to manage their technology confidently and securely.
Magna5’s 24/7/365 Operations Center offers consistent, disruption-free service that keeps businesses’ critical systems running smoothly, reducing the risk of downtime and data loss. With a two-decade legacy of expertise and a boutique approach, Magna5 supports diverse clients, from mid-market companies to large enterprises, enabling scalable operations and efficient workflows.
Key features:
Company size: ~50 employees
Headquarters: Atlanta, GA
Founded: 2019
Cortavo specializes in providing a comprehensive suite of co-managed IT services, tailored specifically for hybrid, onsite, and remote workplaces. They offer unlimited, US-based service desk support to keep remote employees connected and productive. Cortavo’s cloud data storage solutions ensure secure access to information from any location, facilitating seamless collaboration among team members. The company’s all-inclusive service plans are designed to streamline IT costs, making it an attractive option for businesses of all sizes, from startups to large enterprises.
Cortavo excels in delivering expert support across various areas, including cybersecurity, unlimited service desk support, cloud data storage, and CIO advisory services. This wide-ranging support is complemented by advanced technology management solutions, ensuring clients have access to the latest equipment and technology without the need for capital investment. Cortavo’s commitment to quality is reflected in its high customer satisfaction ratings, consistently outperforming competitors in IT desk support metrics.
Key features:
Do you have software development needs?
Now, as we covered the top 4 co-management agencies, let’s take a look at the remaining companies that finish up our list.
Company size: ~610 employees
Headquarters: Cranbury Township, NJ
Founded: 1997
Integris, headquartered in Cranbury Township, NJ, offers co-managed IT services tailored to support internal IT teams. Their customizable solutions encompass cybersecurity, cloud services, network management, strategic guidance, and project assistance, enabling in-house IT departments to concentrate on core competencies. By providing a dedicated client advocate, Integris ensures meticulous management of IT functions, thereby enhancing operational efficiency.
Integris’s co-managed IT services include a range of cybersecurity measures such as web filtering, multi-factor authentication, spam email filtering, endpoint security, and firewall management. These services are designed to strengthen the security posture of businesses. This collaborative approach allows businesses to leverage Integris’s expertise while maintaining control over their IT operations, resulting in a fortified and efficient IT environment.
Key features:
Company size: ~25 employees
Headquarters: London, UK
Founded: 2010
Ethical IT, based in London, offers co-managed IT services designed to enhance existing IT departments. Their flexible solutions provide additional resources and expertise, enabling businesses to tackle projects and challenges without the need for extensive hiring or training. By integrating seamlessly with internal teams, Ethical IT fosters innovation, knowledge exchange, and efficient teamwork.
The company provides a range of services, including Tier 1, 2, or 3 escalations, integrated ticket systems, documentation management, shared remote toolsets, and outsourced project management. Tier 1 support typically addresses basic technical issues, such as password resets or software installation. More complex issues are escalated to Tier 2, where technicians with deeper expertise handle advanced problems like network connectivity or configuration. For even more challenging tasks, such as server crashes or intricate system bugs, Tier 3 support provides the highest level of specialized assistance. This collaborative approach ensures businesses receive prompt, effective solutions to a wide variety of IT concerns, adapting to both ongoing operations and project-specific needs.
Key features:
Company size: ~1600 employees
Headquarters: Andover, MA
Founded: 1997
Navisite is a top choice for businesses seeking comprehensive co-managed IT services to support digital transformation efforts, particularly through advanced cloud integration and enterprise-level applications. As a strategic partner with major cloud providers, Navisite delivers scalable solutions for a wide array of needs, including database management, cloud migrations, data analytics, and cybersecurity.
Its capabilities extend globally, offering tailored support that helps clients address unique industry challenges while fostering operational growth. Navisite’s adaptable security solutions and full-spectrum IT support enable clients to modernize their IT infrastructure securely and efficiently. With a practical, advisory approach, Navisite provides businesses the tools and strategies needed to thrive in an evolving digital landscape.
Do you have software development needs?
Key features:
Company size: ~700 employees
Headquarters: Gliwice, Poland
Founded: 2000
Future Processing is a Polish IT services provider offering co-managed IT solutions tailored to enhance in-house IT teams. Their services focus on managing cloud infrastructure, applications, and processes, helping businesses streamline operations while ensuring security and reliability. Backed by over two decades of experience, Future Processing delivers services based on ITIL practices and structured Service Level Agreements (SLAs), guaranteeing consistent support and service quality.
Their co-managed IT solutions are designed to scale with clients’ needs, providing flexible support models that accommodate growth and adapt to evolving business requirements. By integrating process improvement and automation expertise, Future Processing enables organizations to achieve greater operational efficiency. Additionally, they provide access to emerging technologies to drive innovation and digital transformation across industries.
Key features:
When choosing an agency for co-managed IT services, several factors play a crucial role in ensuring a successful partnership. First, project management capabilities are paramount. The agency should have a strong and experienced project management team that possesses not only technical expertise but also a solid command of English to facilitate clear communication across all levels of the partnership. Effective project management helps ensure that the projects are delivered on time and within budget, addressing challenges before they escalate.
Another important factor is the agency’s experience and portfolio. It is vital to select a provider that has worked on similar types of projects. A proven track record in handling the specific challenges and demands of your industry or business size demonstrates the agency’s capacity to meet your unique needs. The agency’s portfolio should reflect successful outcomes from businesses with similar requirements, showcasing their ability to manage complex IT environments.
Finally, consistent communication between your internal IT team and the agency’s tech team is essential for a smooth collaboration. Scheduling regular calls with the agency’s technical team, at least twice per week, allows for proactive problem-solving and ensures any potential issues are addressed quickly. These check-ins help maintain alignment, ensure project progress, and provide the opportunity for real-time updates, which are key to the success of co-managed IT services.
As businesses face growing challenges in managing their IT infrastructure and adapting to rapidly evolving technologies. Partnering with a co-management IT services agency enables them to optimize system performance and enhance security without the need to maintain an in-house IT team. By leveraging the expertise of co-management providers, organizations can significantly streamline their IT processes and expand their technological capabilities.
DevsData LLC stands out as a trusted option in the co-managed IT services space, with over 8 years of experience in delivering customized solutions for a diverse clientele. The company has established a solid reputation for providing outstanding support to businesses seeking to augment their IT capabilities without the burden of staffing and resource management. With a team of skilled professionals, including talented individuals from the US, DevsData LLC brings innovative perspectives that drive effective outcomes.
DevsData LLC stands out for its strong team of project managers, including US-based specialists with MBAs, who bring a high level of expertise to each project. With extensive experience working with American clients, the company is well-equipped to deliver tailored software development solutions that align with client needs and expectations. Having worked with a variety of clients, from established corporations to emerging startups, DevsData LLC enhances the efficiency of IT operations, ensuring that projects are executed smoothly and effectively. Its streamlined processes and competitive pricing enable the delivery of quality services without compromising on excellence.
With a proficient team ready to handle a wide array of IT challenges, DevsData LLC accelerates project timelines, helping businesses circumvent the delays typically associated with hiring and onboarding new talent. Their professionalism and adherence to industry best practices guarantee that each partnership aligns seamlessly with the objectives of both established firms and innovative startups in the digital realm.
To connect with DevsData LLC, email them at general@devsdata.com or visit their website at www.devsdata.com.
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“I interviewed about a dozen different firms. DevsData LLC is truly exceptional – their backend developers are some of the best I’ve ever worked with. I’ve worked with a lot of very well-qualified developers, locally in San Francisco, and remotely, so that is not a compliment I offer lightly. I appreciate their depth of knowledge and their ability to get things done quickly. “
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