Customer Service Staffing Agency: Top 12 Agencies

Ani Gasparyan

Last updated on January 9, 2025 | 17 min read

BusinessRecruitmentRanking

• Staffing agencies optimize recruitment to connect businesses with skilled customer service professionals.
• Explore the top 12 agencies and their unique offerings to find top-tier talent for customer service roles.

In today’s fast-moving business world, outstanding customer service is more important than ever. Companies increasingly recognize that a well-trained customer service team is essential for building strong client relationships and fostering brand loyalty. According to recent studies, 73% of customers say that a positive experience is key to influencing their brand loyalty, while 58% of customers are willing to pay more for better customer service. As organizations seek to enhance their customer support operations, the demand for skilled customer service professionals continues to rise.

Staffing agencies are like trusted partners in this journey, helping businesses navigate the complex world of recruitment. These agencies optimize the hiring process and ensure that companies find candidates who align with their culture and values. By leveraging their industry knowledge and extensive networks, staffing agencies help organizations build strong customer service teams that can adapt to ever-changing market demands.

In this article, we will examine the top 12 staffing agencies specializing in customer service recruitment, highlighting their unique offerings and how they can support businesses in achieving exceptional customer satisfaction.

1. DevsData LLC – Top Pick: Best overall
2. Insight Global Customer Service Staffing: Best for enterprise
3. PrideStaff: Best for its flexible approach
4. Integrity Staffing: Best for fast-paced hiring
5. Spherion: Best for personalized solutions

1. DevsData LLC – Top Pick: Best overall

   

   Website: https://devsdata.com/
   Team size: ~60 employees
   Founded: 2016
   Headquarters: Brooklyn, NY; Warsaw, Poland

   DevsData LLC is a leading IT recruitment agency recognized for its excellence in customer service staffing. With offices in Europe, North America, and Latin America, the company has over 8 years of experience and supports more than 80 clients worldwide. With a 100% client satisfaction rate on platforms like Clutch and GoodFirms, they receive positive testimonials from their satisfied clientele. Their impressive portfolio, featuring companies such as Cubus, Skycatch, Varner, and Novartis, highlights their broad industry expertise.

   Key features:

   • Specializes in personalized customer service recruitment, utilizing a database of over 65,000 professionals with top-tier customer service skills.
   • Includes specialists from the US and Europe, with a team of over 40 senior recruiters dedicated to sourcing and placing customer service talent.
   • Works with diverse clients, from global corporations to fast-growing startups in the UK, US, and Israel.
   • Holds a government-approved recruitment license and employs a thorough recruitment process, including a rigorous 90-minute interview and a customer service skills assessment.

   
   
   

   DevsData LLC employs a flexible strategy that minimizes overhead costs, enabling the agency to offer competitive pricing. In addition, DevsData LLC utilizes a success fee model and offers a guarantee period for its services. This approach enhances their ability to provide personalized and adaptable solutions, allowing them to deliver high quality services tailored to each client’s specific needs. This can be seen in their partnership with an international fashion company, where assembling a top-tier team was the critical first step in ensuring the project’s success.

   To achieve this, DevsData LLC conducted an extensive international search across Europe, the US, and Canada to source the most talented individuals. They built core teams specializing in machine learning, software development, and UX/UI design while also facilitating the recruitment of seasoned operations and business managers, some of whom were relocated from London. This elite team of 26 people then played a key role in developing advanced IT systems, including a pricing strategy BI tool and a smart logistics solution. This significantly enhanced the client’s operations, surpassing expectations within the first year. Read the entire case study here.

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   For more information about DevsData LLC, contact them at general@devsdata.com or visit their website at www.devsdata.com.

2. Insight Global: Best for enterprise

   

   Website: https://insightglobal.com
   Team size:< ~500 employees
   Founded: 2021
   Headquarters: Palo Alto, California

   As a well-known player in the staffing industry, Insight Global excels in providing end-to-end solutions with a strong emphasis on customer service roles. Their commitment to delivering quality professionals ensures that clients receive candidates who meet the role’s requirements and elevate customer service standards. Whether staffing large-scale call centers or smaller customer service teams, Insight Global offers temporary and permanent solutions tailored to the client’s needs.

   Key features:

   • Focus on sourcing top talent in customer service, IT, accounting, finance, healthcare, and engineering roles for Fortune 1000 clients.
   • Additional services include culture consulting, DEI training, and specialized healthcare staffing, ensuring clients receive well-rounded support.
   • Locations throughout the US, Canada, and the UK, providing customized solutions.

3. PrideStaff: Best for its flexible approach

   

   Website: https://www.pridestaff.com
   Team size: ~2100 employees
   Founded: 1978
   Headquarters: Addison, Texas

   PrideStaff adopts a consultative method when filling customer service positions, ensuring a deep understanding of each client’s needs. Their recruiters prioritize candidates with a customer-first mentality, making sure they can provide exceptional service from the start. PrideStaff is focused on finding individuals who are not only skilled but also committed to enhancing the client’s overall service delivery.

   Key features:

   • Utilizes the NetPromoter methodology to continuously measure, track, and respond to client feedback.
   • Avoids one-size-fits-all solutions by treating each client and candidate as unique individuals, ensuring tailored approaches to staffing needs.
   • Focuses on fostering strong relationships with candidates, emphasizing fair treatment throughout the employment process to enhance loyalty and trust.

4. Integrity Staffing: Best for fast-paced hiring

   

   Website: http://www.integritystaffing.com
   Team size: ~1,500 employees
   Founded: 1997
   Headquarters: Newark, Delaware

   Integrity Staffing is renowned for its rapid placement services, especially in customer service and fulfillment roles. The agency operates with a people-first philosophy, focusing on candidate satisfaction as much as client needs. They emphasize the importance of a strong work culture and match candidates based on their professional and personal alignment with the company. Integrity Staffing’s agile approach allows them to meet urgent staffing needs without compromising quality.

   Key features:

   • A commitment to linking exceptional talent with companies that are transforming the economy across the US.
   • Access to a highly experienced customer service workforce that meets the needs of businesses, whether filling one role or scaling to thousands.
   • Thousands of job openings available for individuals seeking to grow their careers or find part-time positions.

5. Spherion: Best for personalized solutions

   

   Website: https://www.spherion.com
   Team size: ~5,000 employees
   Founded: 1946
   Headquarters: Montgomery, Alabama

   For businesses seeking versatile staffing options, Spherion delivers across multiple industries, with a key focus on customer service roles. Operating through a broad network of local offices, Spherion ensures that its recruitment services are customized to the region’s specific needs. Their ability to connect local talent with businesses translates to faster placement times and higher satisfaction for both employers and employees.

   Key features:

   • Offers direct placement, temporary staffing, temp-to-hire, and outsourced talent acquisition tailored to various industries, including administrative and customer service roles.
   • Specializes in staffing across multiple sectors, including light industrial and professional roles, leveraging local insights to identify top talent.
   • Supports business owners with resources and collaboration opportunities, fostering a community focused on mutual success and overcoming challenges.

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   Following our review of the top 5 companies, we will explore several more agencies to gain a broader perspective on the industry’s leading firms.

6. Selectemp

   

   Website: http://www.selectemp.jobs
   Team size: ~90 employees
   Founded: 1987
   Headquarters: Eugene, Oregon

   Selectemp is a recruitment agency that specializes in providing staffing solutions across a variety of industries, from IT and healthcare to manufacturing and office administration. They also excel in providing customer service staffing, helping businesses find skilled professionals who are not only capable but also dedicated to delivering exceptional service to their clients. With a strong focus on understanding client needs and candidate aspirations, Selectemp connects businesses with top talent to help them thrive. The agency prides itself on its personalized approach, working closely with companies to ensure the right fit while supporting job seekers in finding roles that align with their skills and career goals.

   Key features:

   • Emphasizes a process-oriented approach in customer service staffing, building strong relationships with clients and talent by understanding their operational needs and workforce goals.
   • Maintains a safety-first mindset, staying current with state laws and OSHA regulations to ensure safe working environments and prevent workplace injuries.
   • Operates as an equal opportunity employer, considering all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

7. Paramount

   

   Website: https://www.hireparamount.com
   Team size: ~120 employees
   Founded: 1998
   Headquarters: Atlanta, Georgia

   Specializing in customer service staffing, Paramount works with businesses across industries such as retail, healthcare, finance, and technology. By gaining a deep understanding of each industry’s unique needs, the agency helps companies connect with highly skilled professionals capable of delivering top-tier client support. Paramount’s approach centers on providing tailored staffing solutions that meet technical qualifications and address each client’s specific cultural and operational requirements, helping foster exceptional customer experiences and long-term success.

   Key features:

   • Provides end-to-end solutions, including recruitment, screening, processing, payroll, and onboarding, to fulfill diverse employee requirements.
   • Utilizes robust, specialized networks to fill roles such as customer service agents, managers, trainers, billing & payment processors, bilingual associates, insurance agents, and more.
   • Offers expert guidance on corporate resource planning, employee compensation and benefits, succession planning, and additional services.

8. Murray Resources

   

   Website: https://murrayresources.com
   Team size:< ~86 employees
   Founded: 1988
   Headquarters: Houston, Texas

   Murray Resources offers personalized customer service staffing solutions across a range of industries. They help businesses find professionals who excel in delivering exceptional client support. By gaining a deep understanding of each client’s unique needs, they connect companies with candidates who possess the right skills and align with the company’s values and objectives. With a thorough vetting process, Murray Resources matches businesses with qualified professionals who can drive success and foster long-term growth. Their client-centric approach is built on creating lasting relationships that lead to impactful results.

   Key features:

   • Specializes in a wide range of sectors, including customer service, engineering, IT, sales, administrative, HR, accounting/finance, executive, medical/healthcare support, marketing, operations and light industrial.
   • Offers direct hire, temporary/contract staffing, temp-to-hire, and payroll services to leading employers nationwide.
   • Conducts a thorough recruiting process that includes in-depth face-to-face interviews and assessments to validate candidates’ skills, competencies, goals, and motivations.

9. Hoban

   

   Website: https://www.hoban.com
   Team size: ~500 employees
   Founded: 1965
   Headquarters: Melbourne, Australia

   With over five decades of experience, HOBAN is a trusted Australian staffing agency specializing in customer service talent placement. The agency has built a reputation for offering reliable, industry-specific staffing solutions. HOBAN’s flexible range of services includes temporary, contract, and permanent placements, making them a preferred partner for companies looking to grow or enhance their customer service teams.

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   Key features:

   • Expertise across white-collar, industrial, and commercial sectors, including federal, state, and local government organizations.
   • Recognized with awards for diversity, equity, and inclusion efforts, reflecting a strong belief in the power of employment to change lives.
   • Part of the OUTSOURCING Inc. Group based in Tokyo, which operates over 80 brands in 17 countries, allowing them to meet a wide range of workforce needs.

10. Page Personnel

    

    Website: https://www.pagepersonnel.co.uk
    Team size: ~3500 employees
    Founded: 1994
    Headquarters: Addlestone, England

    Page Personnel, part of the PageGroup, specializes in recruiting for customer service and administrative positions. Their international reach allows them to source top talent across regions, giving companies access to a wide network of qualified professionals. What sets them apart is their dedication to understanding each client’s business model, enabling them to match candidates who can truly enhance the customer service experience.

    Key features:

    • Focus on finance, business support, logistics, and more, offering temporary, contract, and permanent placements.
    • Recruitment teams are organized by sector and assignment type, allowing clients to benefit from specialized knowledge and tailored support in their hiring processes.
    • A global presence with offices in various locations, providing broad market coverage for diverse recruitment needs.

11. Performance Staffing Solutions

    

    Website: https://www.performss.com
    Team size: ~65 employees
    Founded: 2007
    Headquarters: Charlotte, North Carolina

    Performance Staffing Solutions stands out for its commitment to building lasting relationships with clients and candidates in Carolinas. Specializing in customer service staffing, their recruitment team identifies professionals who are proficient in the required skills and possess the drive to grow within the company. This high-touch approach ensures that immediate needs and long-term goals are met for businesses needing customer service talent.

    Key features:

    • Employs a thorough recruiting and hiring methodology to identify and present the best candidates in the market to clients.
    • Offers specialized programs designed to attract and retain high-quality talent, enhancing workforce stability for clients.
    • Provides various services, including temporary staffing, temp-to-hire, and direct hire.

12. CornerStone Staffing

    

    Website: http://cornerstonestaffing.com
    Team size: ~500 employees
    Founded: 1991
    Headquarters: Fort Worth, Texas

    Efficiency is at the heart of CornerStone Staffing’s customer service recruitment strategy. Known for filling roles quickly without sacrificing quality, they specialize in temporary, temp-to-hire, and permanent placements. Their robust recruitment process goes beyond matching skills to ensure that candidates align with the company culture, making them a go-to agency for urgent staffing needs.

    Key features:

    • Offers customer service staffing solutions across various sectors, including Office Professional, Accounting, Healthcare, IT, and Manufacturing.
    • Assists job seekers in finding short-term and long-term career opportunities tailored to their goals and skills.
    • Committed to understanding and addressing the unique needs of local businesses in Dallas-Fort Worth metroplex and the Phoenix-Tempe area.

Conclusion

Hiring top customer service professionals is essential for businesses striving to improve customer satisfaction and operational efficiency. However, the challenge lies in finding candidates with the right communication skills, problem-solving abilities, and adaptability. DevsData LLC stands out as a leading choice for meeting these demands. With a perfect 5/5 rating on Clutch and GoodFirms and over 8 years of experience, they utilize an extensive vetting process and a vast global talent network to connect companies with the best customer service staff. Their focus on agility, customization, and affordability allows them to deliver tailored solutions that align with each client’s needs.

What sets DevsData LLC apart in customer service staffing is their ability to minimize overhead costs while maintaining high service quality, making their pricing highly competitive. Their team is adept at efficiently sourcing top-tier talent, and their personalized approach ensures every recruitment project is uniquely suited to the client’s objectives.

In addition to recruitment, DevsData LLC also offers legal and tax advisory services. Their comprehensive understanding of local laws ensures they can handle HR matters effectively, particularly regarding regional staffing and business operations. They also provide employer of record (EoR) and business process outsourcing (BPO) solutions to streamline operations for their clients.

For more information, reach out to DevsData LLC at general@devsdata.com or visit their website at www.devsdata.com.

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Ani Gasparyan Senior copywriter and marketer

Ani is a marketing enthusiast and content writer. With 5+ years of expertise in marketing, she succeeded in developing engaging marketing collaterals, including blog articles, social media content, and other promotional materials. With a keen eye for detail and a knack for storytelling, she thrives in crafting compelling content that resonates with the target audience.

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