Desktop Engineer Job Description Template

Tatia Tatoshvili

Last updated on December 4, 2024 | 6 min read

Job Description Template

General overview of the role

Desktop Engineer designs, deploys, and maintains desktop computing environments to ensure optimal functionality, security, and user satisfaction. This role involves configuring and troubleshooting end-user devices, including desktops, laptops, and tablets, and implementing secure and efficient desktop solutions. Working closely with IT support teams and systems administrators, Desktop Engineer ensures that devices are configured to company standards, secure from vulnerabilities, and optimized for performance, while providing technical support to improve the overall end-user experience.

Typical duties and responsibilities

1. Design, implement, and maintain desktop environments, including hardware, software, and operating systems such as Windows, macOS, and Linux.
2. Deploy and configure desktops, laptops, and peripherals, ensuring compliance with company standards and user requirements.
3. Perform system imaging and customize operating systems and software applications to meet organizational needs.
4. Manage the desktop lifecycle, from procurement to decommissioning and replacement, ensuring smooth transitions.
5. Diagnose and resolve hardware, software, and networking issues in desktop systems, providing timely IT support to end users.
6. Implement and manage updates, patches, and upgrades for operating systems and software to maintain secure and compliant systems.
7. Automate routine desktop tasks such as user onboarding, software deployment, and configuration management using scripting languages like PowerShell, Bash, or Python.
8. Collaborate with security teams to implement endpoint security measures, including antivirus, encryption, and multi-factor authentication (MFA).
9. Monitor patching processes and address vulnerabilities, ensuring that all desktop systems are protected against unauthorized access or data breaches.
10. Document technical workflows, solutions, and procedures to improve support processes and knowledge sharing across IT teams.

Required skills and experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field, providing a strong foundation in desktop systems and IT support.
• Strong knowledge of desktop operating systems, including Windows (10/11), macOS, and potentially Linux, with experience troubleshooting and optimizing performance.
• A minimum of 3–5 years of proven experience in IT support or desktop engineering roles, demonstrating the ability to manage and resolve desktop-related issues.
• Proficiency in desktop hardware, including diagnosing and repairing components like memory, storage, and peripherals.
• Experience with desktop virtualization technologies such as VMware or Citrix and remote desktop management tools like Microsoft Intune or Endpoint Configuration Manager.
• Familiarity with security best practices for endpoints, including the use of firewalls, antivirus software, and encryption.
• Proficiency in scripting languages such as PowerShell, Python, or Bash to automate routine tasks and enhance efficiency.
• Knowledge of system deployment tools, including Microsoft Deployment Toolkit (MDT) and configuration management systems.
• Strong communication skills to interact effectively with end users and IT teams, with a focus on delivering excellent customer support.

Nice to have/preferred skills and experience

• Experience working with cloud-based desktop environments such as Azure Virtual Desktop or Amazon WorkSpaces.
• Familiarity with IT Service Management (ITSM) tools like ServiceNow or JIRA for managing incidents, requests, and workflows.
• Understanding of networking fundamentals, including TCP/IP, DNS, and DHCP, to assist with network-related desktop issues.
• Experience managing mobile devices alongside desktops, using MDM solutions like Microsoft Intune or VMware Workspace ONE.
• Ability to conduct end-user training sessions on desktop technologies, software applications, and security best practices to improve user competency.

What we offer

• Extensive health and wellness coverage.
• Work-from-home options and flexible hours.
• Paid time off for vacations, holidays, and sick leave.

Here are a few more benefits that, according to Forbes, are valued by employees:

• Retirement savings plans with employer matching, such as 401(k) plans, are significant to employees.
• Early leave on Fridays.
• 4-day work week.
• Private dental insurance.

About us

We recommend including general information about the company, such as its mission, values, and industry focus. For instance, you could say:

“DevsData LLC is an IT recruitment agency that connects top tech talent with leading companies to drive innovation and success. Their diverse team of US specialists brings unique viewpoints and cultural insights, boosting their capacity to meet client demands and build inclusive work cultures. Over the past 8 years, DevsData LLC has successfully completed more than 80 projects for startups and corporate clients in the US and Europe.”

Explore sample resumes

Explore this effective resume example to guide your focus and priorities during the candidate review.

Contact DevsData LLC

If you’re looking to hire a qualified Desktop Engineer, reach out to DevsData LLC at general@devsdata.com or visit www.devsdata.com. The company’s recruitment process is thorough and efficient, utilizing a vast database of over 65000 professionals.

They are renowned for their rigorous 90-minute interviews to assess candidates’ technical skills and problem-solving abilities.

Additionally, DevsData LLC holds a government-approved recruitment license, ensuring compliance with industry standards and regulations.