IT Operations Outsourcing: Top 10 Agencies to Outsource to

Ani Gasparyan

Last updated on November 11, 2024 | 17 min read

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Outsourcing IT operations is vital for businesses aiming to stay competitive in today’s fast-paced market. This strategic move offers key advantages, including lower overhead costs, enhanced efficiency, and access to specialized expertise that may not be available in-house.

Outsourcing IT operations allows organizations to focus on their core activities while benefiting from cost savings and advanced technologies. Companies can streamline their processes, enhance security, and ensure continuous innovation by entrusting these tasks to expert agencies. The global IT outsourcing market is set to reach $541.10 billion in 2024, highlighting the growing importance and value of these services.

With so many outsourcing options available, selecting the right agency is essential for optimizing performance and driving growth. The success of your IT operations outsourcing depends on choosing a partner that aligns with your business needs and goals. To assist in this critical decision, we’ve prepared a list of the top 10 agencies that excel in IT operations outsourcing, each offering unique strengths and capabilities to help your business thrive.

1. DevsData LLC – Top Pick: Best overall
2. IT Svit: Best for enterprise
3. Deft: Best for 24/7 monitoring and support
4. Continuum: Best for startups

1. DevsData LLC – Top Pick: Best overall

   

   Website: https://devsdata.com/
   Company size: ~60 employees
   Founding year: 2016
   Clutch rating: 5/5

   DevsData LLC is a premier IT recruitment and software development firm recognized for its expertise in IT operations outsourcing. DevsData LLC has a global presence, including offices in Europe, Asia, North America, Latin America and Australia. The company’s compact structure allows it to provide a flexible, personalized approach, setting it apart from larger competitors, cutting down on overhead costs, and providing competitive pricing without compromising service quality. Each client’s unique needs are met with tailored solutions to their specific requirements.

   Key points

   • With over 8 years of industry experience DevsData LLC excels in IT operations outsourcing, providing tailored technology solutions that address diverse client needs.
   • The company operates worldwide and involves US-based experts to assess and address each client’s needs thoroughly.
   • They collaborate with hedge funds, multinational corporations, and leading startups from diverse countries, including the US and Israel.
   • Their team includes Google-level engineers and a wide network of senior contractors.
   • DevsData LLC boasts a perfect 5/5 client satisfaction rating on Clutch and GoodFirms, supported by positive public testimonials.

   

   Outsourcing IT operations often involves tackling complex challenges, as seen in DevsData LLC’s recent collaboration with a leading financial services firm to develop a custom ERP and project management system. The project posed requirements such as ensuring high-level security and integrating advanced features, all while keeping the interface user-friendly.

   Working closely with the client, DevsData LLC implemented strong encryption protocols and a comprehensive permission system to safeguard sensitive data. They carefully selected technologies that provided a scalable solution, surpassing the client’s expectations. As a result, the new ERP and project management system replaced Jira in two departments, streamlining task management, improving data processing, and reducing costs. Read the full story by clicking here.

   In addition to its IT outsourcing expertise, DevsData LLC specializes in recruiting IT operations professionals and holds a government-approved license for recruitment services. Their thorough hiring process has multiple stages, including a demanding 90-minute interview and technical assessment conducted by an experienced IT expert.

   Additionally, DevsData LLC offers employer of record (EoR) services and business process outsourcing (BPO) solutions to enhance operational efficiency for their clients. The EoR service simplifies hiring by managing payroll, compliance, and employee benefits, allowing businesses to concentrate on their core operations. Their BPO solutions cover tasks like customer support and data management, reducing costs and enhancing service quality. By utilizing these services, clients can improve agility, optimize resources, and foster business growth.

   Do you have outsourcing needs?

   🎧 Schedule a meeting
   
   For further information, you can contact the team at general@devsdata.com. Additionally, you can explore valuable insights on DevsData LLC’s website at www.devsdata.com.

2. IT Svit: Best for enterprise

   

   Website: https://itsvit.com/
   Team size: ~35 employees
   Founded: 2005
   Clutch rating: 4.8/5

   IT Svit is a leading IT operations outsourcing agency renowned for its expertise in DevOps, cloud computing, and managed IT services. They provide end-to-end solutions, from cloud migration to continuous integration and delivery pipelines, ensuring effective and automated IT operations. IT Svit’s technical expertise and client-focused approach have earned them a reputation for delivering high-quality services that drive operational excellence and scalability.

   Key points

   • IT Svit excels in building resilient infrastructures and assembling strong software development teams. This makes them an ideal partner for enterprise-level organizations looking for robust solutions to support large-scale operations and drive long-term growth.
   • The company specializes in cloud platforms such as AWS, Google Cloud Platform, and bare-metal environments, and it has DevOps expertise with thousands of successful projects.

3. Deft: Best for 24/7 monitoring and support

   

   Website: https://deft.com/
   Team size: ~115 employees
   Founded: 1999
   Clutch rating 4.9/5

   Deft, now part of Summit, is a trusted provider of managed IT services, serving a wide range of clients, from SMBs to Fortune 500 companies. Focusing on mission-critical IT environments, SCTG offers 24/7 monitoring and support, ensuring maximum uptime and security. Their approach combines cutting-edge technology with a deep understanding of client needs.

   Key points

   • Since its founding in 1999, Deft has been recognized for its award-winning services, including colocation, cloud computing, disaster recovery, and network management, all delivered through top-tier data centers around the globe.
   • In 2024, Deft was acquired by Summit, enhancing its capabilities by combining its colocation, cloud and network services into a powerhouse of unified IT solutions.

4. Continuum: Best for startups

   

   Website: https://www.continuum.net/
   Team size: ~465 employees
   Founded: 2005
   Clutch rating N/A

   Continuum, now a part of ConnectWise, is a global provider of IT operations outsourcing solutions, particularly for startups and medium-sized businesses. Continuum offers a comprehensive suite of managed IT services, including remote monitoring, disaster recovery and cybersecurity solutions.

   Key points

   • The Continuum platform provides a complete suite of integrated services, including security, backup, and monitoring solutions.
   • This platform is designed to support IT service providers with automation and scalable tools, enabling them to deliver consistent and reliable IT operations management to their clients.

Do you have outsourcing needs?

🎧 Schedule a meeting

Having explored the top 4 agencies, we will now discuss the remaining options to provide a comprehensive overview of the best choices for IT operations outsourcing.

5. InData Labs

   

   Website: https://indatalabs.com/
   Team size: ~65 employees
   Founded: 2014
   Clutch rating: 4.9/5

   InData Labs stands out with its innovative approach to IT operations outsourcing, leveraging artificial intelligence and machine learning technologies. They offer data-driven solutions that enhance predictive maintenance, optimize networks, and streamline IT infrastructure management. By integrating advanced technologies into their services, InData Labs helps businesses achieve greater efficiency and reduce downtime, positioning them as a forward-thinking partner in IT outsourcing.

   Key points

   • InData Labs delivers high-quality results by leveraging proprietary technologies, prioritizing customer care, and investing in talent development and research.
   • The company excels in delivering AI-powered solutions and consulting services that help businesses worldwide address their challenges through advanced artificial intelligence.

6. Belitsoft

   

   Website: https://belitsoft.com/
   Team size: ~165 employees
   Founded: 2004
   Clutch rating: N/A

   Belitsoft is an established IT outsourcing firm known for its comprehensive IT operations management services. With over 15 years of experience, Belitsoft delivers a wide range of IT solutions, from custom software development to cloud computing and IT support. Belitsoft’s extensive experience and diverse range of IT solutions allow them to effectively meet a wide variety of business needs.

   Key points

   • Belitsoft specializes in software development and has a team of over 400 experts distributed throughout Poland, Latvia, and Georgia.
   • They focus on developing a broad spectrum of applications, including web, system, and mobile solutions, for various domains such as e-learning, healthcare, e-commerce, and more.

7. Softengi

   

   Website: https://softengi.com/
   Team size: ~225 employees
   Founded: 1995
   Clutch rating: 4.7/5

   Softengi offers a diverse range of IT outsourcing services, focusing on digital transformation and IT operations management. Softengi specializes in optimizing IT infrastructure, managing cloud environments, and delivering advanced security solutions. Softengi’s strategic, technology-driven approach enables businesses to optimize operations while ensuring scalability and cost-efficiency.

   Key points

   • Softengi has completed over 1,000 projects across various industries, utilizing best practices to deliver impactful results.
   • The company serves many clients, from large established enterprises and government institutions to innovative startups.

8. ScienceSoft

   

   Website: https://www.scnsoft.com
   Team size: ~700 employees
   Founded: 1989
   Clutch rating: 4.8/5

   With over 30 years of experience, ScienceSoft is a well-established IT outsourcing agency delivering comprehensive IT operations and support services. Specializing in IT infrastructure management, ScienceSoft provides tailored support and maintenance solutions that ensure operational efficiency across various industries. ScienceSoft provides flexible outsourcing models—full-process outsourcing and staff augmentation—to meet the needs of startups, mid-sized companies, and large enterprises.

   Do you have outsourcing needs?

   🎧 Schedule a meeting

   Key points

   • Offers custom software development and IT outsourcing services across web, mobile, and desktop platforms, tailored to address unique business needs and support digital transformation.
   • Partners with leading industry players such as Microsoft, AWS, Adobe, ServiceNow, and Oracle, enhancing service quality and innovation.

9. Net Solutions

   

   Website: https://www.netsolutions.com
   Team size: ~840 employees
   Founded: 2000
   Clutch rating: 4.7/5

   Headquartered in India, Net Solutions is a globally recognized IT outsourcing firm known for its expertise in digital transformation and custom software development. With over two decades of experience, Net Solutions enhances business operations through advanced technology and strategic outsourcing solutions. The company fosters long-lasting client partnerships, supporting their competitiveness in a rapidly evolving digital landscape.

   Key points

   • Leverages design, engineering, and AI to develop consumer-centric products and platforms that meet brand-specific needs.
   • Trusted by top brands and startups, including Harvard Business Review, Microsoft, Air Canada, and Porsche.

10. Elitex

    

    Website: https://elitex.systems
    Team size: ~50 employees
    Founded: 2015
    Clutch rating: 4.9/5

    Based in Ukraine, Elitex specializes in IT operations outsourcing, providing comprehensive software development and IT support services. The company focuses on delivering tailored solutions by leveraging expertise in cloud computing, artificial intelligence, and mobile app development. Elitex adopts a collaborative approach, working closely with clients to develop customized strategies that drive operational efficiency.

    Key points

    • Develops customized digital products using technologies like React, Angular, Vue.js, Node.js, Python, and Java.
    • Has a proven track record of delivering solutions across fintech, media, content management, e-learning, property management, telecommunications, and e-commerce.

Final notes

In the highly competitive field of IT operations outsourcing, DevsData LLC remains a top choice. Their diverse team, including experts from the US and Europe, brings a wealth of knowledge and innovative perspectives to each project. Their portfolio features prominent clients like Cubus, Skycatch, Varner, and Novartis, highlighting their experience across diverse industries.

With over 8 years of experience, DevsData LLC is known for its client-focused approach. Their highly skilled engineers and product managers, with backgrounds from top European universities and leading tech companies, offer valuable international expertise. They collaborate closely with clients, ensuring quick iterations, helpful feedback, and practical validation of each project. DevsData LLC delivers customized and efficient solutions by recognizing every project’s uniqueness and staying current with industry trends.

In addition, DevsData LLC provides IT recruitment, employer of record (EoR) service, and business process outsourcing (BPO) solutions to enhance operational effectiveness for their clients.

To learn more about DevsData LLC, contact the team at general@devsdata.com or visit their website at www.devsdata.com.

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Ani Gasparyan Senior copywriter and marketer

Ani is a marketing enthusiast and content writer. With 5+ years of expertise in marketing, she succeeded in developing engaging marketing collaterals, including blog articles, social media content, and other promotional materials. With a keen eye for detail and a knack for storytelling, she thrives in crafting compelling content that resonates with the target audience.

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