IT Support Job Description Template

Meri Sargsyan

Last updated on September 14, 2024 | 6 min read

Job Description TemplateIT

General overview of the role

An IT Support professional provides technical assistance for computer systems, hardware and software, ensuring the smooth operation of the organization’s technology infrastructure. This role involves resolving technical issues, maintaining IT systems, and acting as the first point of contact for employees experiencing difficulties. The IT Support professional troubleshoots and resolves issues quickly to minimize downtime and maintain productivity.

Typical duties and responsibilities

1. Provide technical support to staff and customers, troubleshooting and resolving hardware, software, and network issues.
2. Install, configure, and maintain computer systems and applications within the organization.
3. Monitor and maintain computer systems and networks, ensuring optimal performance.
4. Promptly respond to support requests, documenting issues and their resolutions.
5. Assist with the setup and maintenance of IT infrastructure, including servers, routers, and other network devices.
6. Conduct regular maintenance and updates to ensure the security and efficiency of IT systems.
7. Create and maintain documentation related to IT procedures, configurations, and troubleshooting steps.
8. Provide training and support to end-users to help them effectively use technology resources.
9. Collaborate with other IT staff and departments to ensure seamless integration of technology solutions.
10. Keep abreast of the latest technology trends and best practices to enhance IT support services continually.

Required skills and experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 2-4 years of experience in IT support or a similar role.
• Strong knowledge of computer systems, networks, and software applications.
• Proficiency in troubleshooting hardware and software issues.
• Experience with ticketing systems (e.g. Jira, Zendesk).
• Proficiency with operating systems like Windows, macOS, and Linux.
• Working knowledge of network protocols, LAN/WAN configurations, and network security.
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Customer service orientation and the ability to work well under pressure.

Nice to have/preferred skills and experience (not required)

• Relevant IT certifications, including CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP).
• Experience with virtualization technologies like VMware or Hyper-V.
• Knowledge of cloud platforms such as AWS or Azure.
• Experience with endpoint management tools like Microsoft Intune or Jamf.
• Familiarity with scripting languages like PowerShell or Python.
• Experience with remote support tools and techniques.
• Understanding of ITIL practices and frameworks.
• Familiarity with security frameworks such as NIST or ISO 27001.
• Proficiency in managing and configuring enterprise-level applications and services.

What we offer

• Comprehensive health insurance coverage.
• Flexible work schedules with options for remote work.
• Paid time off for vacations, illness, and personal days.

As highlighted by Forbes, employers can enhance employee satisfaction by offering valued perks, such as:

• 401(k) plans with employer matching and additional retirement savings options.
• Opportunities for training, certification and career advancement.
• Parental leave, family care benefits and personal time off.
• 4-day work week.
• Early leave on Fridays.

About us

To enhance the job description, include information about your company’s mission and values. For example:

“DevsData LLC is a distinguished IT recruitment agency dedicated to linking top-tier tech talent with leading organizations, fostering innovation and success. Our diverse team of US specialists brings valuable cultural insights, which enhances our ability to meet client needs and build inclusive work environments. Over the past 8 years, we have successfully completed over 80 projects for both startups and established corporate clients across the US and Europe.”

Explore sample resume

Our thoroughly crafted resume samples have clean layouts and spotlight the key skills and experiences employers need. These samples will help you find the right person for your role.

• IT Support Engineer Resume Sample
• IT Help Desk Resume Sample

Contact DevsData LLC

If you need to hire an IT Support professional, reach out to DevsData LLC at general@devsdata.com or visit www.devsdata.com.

DevsData LLC’s efficient recruitment process leverages a database of over 65,000 professionals, ensuring access to top talent with a rigorous selection process. The agency is renowned for its thorough 90-minute interview process, which evaluates technical skills and problem-solving capabilities. Furthermore, DevsData LLC’s government-approved recruitment license ensures adherence to industry standards.