Tech Support Outsourcing: Top 7 Agencies

Ani Vrshikyan

Last updated on October 14, 2024 | 17 min read

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As the digital landscape rapidly evolves, businesses of all sizes are constantly seeking strategies to stay competitive and deliver exceptional customer service. This is where tech support outsourcing plays a crucial role. It extends beyond simply assisting customers and resolving technical issues. Tech support outsourcing involves engaging third-party providers to manage technical support functions, fostering long-term partnerships that enhance operational efficiency and drive business success. This approach offers significant advantages by providing access to specialized expertise and cutting-edge technologies while reducing costs and resource demands.

According to Reportlinker, the European ICT sector is projected to generate approximately €2.08 trillion in revenue by 2028. It is not surprising that many companies are turning their attention to agencies offering tech support outsourcing. As the demand for outsourcing continues to grow, identifying the right tech support partner can become increasingly complex. To streamline your search, we’ve curated a list of the top 7 agencies that stand out as excellent choices for your business outsourcing needs.

As for the top four picks, we have chosen these companies:

1. DevsData LLC – Top Pick: Best overall
2. 1840 & Company: Best for enterprise
3. Helpware: Best for small and medium-sized companies
4. SupportYourApp: Best with agile methodologies

1. DevsData LLC – Top Pick: Best overall

   Website: www.devsdata.com
   Team size: ~60 employees
   Founded: 2016
   Headquarters: Brooklyn, NYC and Warsaw, Poland

   

   Established in 2016, DevsData LLC offers a variety of services, with a primary focus and specialization in tech support outsourcing. This usually includes troubleshooting issues, answering customers’ queries and offering guidance on using technology efficiently.

   DevsData LLC boasts a team of highly skilled specialists from diverse backgrounds, including experts from the US, and Europe, who bring their unique perspectives to their projects. The company has a history of successful collaborations with many global corporate clients, and high-growth startups from various countries, including Israel and the US.

   
   
   

   DevsData successfully partnered with an international client to develop a mobile application. The main requirement of the clients was to stick to the already selected technology and build an app with new functionalities. Post-launch, DevsData extended its tech support services, assisting users by resolving technical issues and providing ongoing troubleshooting support.. You can read more about this case study here.

   Besides the tech support outsourcing, the company offers business process outsourcing (BPO), allowing businesses to streamline their operations and minimize operational costs while maintaining focus on their core activities.

   Key highlights

   • With a vast network of 65000 specialists and over 8 years of experience in the industry, the company is dedicated to delivering high-quality tech support outsourcing.
   • DevsData LLC has successfully completed over 100 projects for 83+ clients globally, building a strong track record of excellence.
   • Their achievements are reflected in a documented history of success, backed by public testimonials and high client satisfaction ratings on Clutch and GoodFirms.

   To get in touch with DevsData LLC, email them at general@devsdata.com or visit their website at www.devsdata.com.

2. 1840 & Company: Best for enterprise

   

   Website: https://www.1840andco.com/
   Company size: ~375 employees
   Founding year: 2014
   Headquarters: Overland Park, US

   1840 & Company is an outsourcing firm specializing in a wide range of business process outsourcing (BPO) services, including tech support outsourcing. With almost 10 years of experience in the industry, the Company has worked with clients from diverse sectors, including IT, healthcare, and telecommunications. The Company is a perfect match for enterprise since it has global reach, diverse service offerings and scalable solutions that meet the needs and requirements of its clients.

   1840 & Company prides itself on building long-lasting partnerships with its clients by offering personalized solutions and maintaining a high level of service quality. Their team of experts is dedicated to ensuring that each client’s specific needs are met, whether through staff augmentation, managed services, or comprehensive BPO strategies.

   Key highlights

   • They deliver comprehensive tech support services, including helpdesk assistance, troubleshooting and technical issue resolution.
   • With over a decade of industry experience and a global footprint, they offer enterprise-level support tailored to meet strategic business goals.
   • Their flexible approach addresses both software and hardware challenges, providing customized solutions to ensure client satisfaction.

3. Helpware: Best for small and medium-sized companies

   

   Website: https://www.helpware.com/
   Company size: ~980 employees
   Founding year: 2015
   Headquarters: Kentucky, US

   Helpware is an outsourcing agency offering a wide range of BPO services with a special focus on tech support outsourcing. The company has a technical support team responsible for enhancing customer experience.

   What sets Helpware apart is its seamless integration of advanced technologies like AI and automation tools, which enhance efficiency and accelerate problem resolution. The company is a perfect match for small and medium sized companies. This is due to its ability to offer flexible and scalable support solutions without the need for in-house tech support teams.

   Key highlights

   • They provide end-to-end technical support, covering troubleshooting, system maintenance, and user assistance.
   • Their services span across multiple industries, such as eCommerce, retail, gaming, and entertainment.
   • The agency helps small and medium-sized businesses scale efficiently without the need for large internal teams, offering the flexibility to adapt as their operations expand.

4. SupportYourApp: Best with agile methodologies

   

   Website: https://supportyourapp.com/
   Company size: ~390 employees
   Founding year: 2010
   Headquarters: Delaware, US

   Founded in 2010, SupportYourApp is a company offering comprehensive tech support services. The company is dedicated to high-quality tech support outsourcing services and includes various features to meet its client’s needs.

   SupportYourApp is an excellent solution for enterprises looking to outsource tech support. The company offers comprehensive support, ensuring that enterprises receive continued support regardless of time zone differences and working hours. The company values transparency and prioritizes its clients’ needs, ensuring they have the best possible experience. SupportYourApp leverages agile methodologies to ensure continuous improvement and high-quality service delivery.

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   Key highlights

   • SupportYourApp utilizes agile methodologies and offers flexibility, focusing on continuous improvement and delivering solutions that adapt to changing client requirements.
   • Their tech support outsourcing services include key features such as customer support strategy development, regular KPI tracking, and both hardware and software implementation.
   • They cater to a variety of industries, including IT and software development, healthcare, and telecommunications.

   After reviewing our top picks for tech support outsourcing, we highlight additional agencies that could align with your business needs.

5. Boldr

   

   Website: https://boldrimpact.com/
   Company size: ~870 employees
   Founding year: 2016
   Headquarters: Long Beach, US

   Founded in 2016, Boldr is an outsourcing and offshore consulting company headquartered in Long Beach. The company has detailed tech support outsourcing services which incorporate robust mechanisms for detecting and reporting accidents. Boldr utilizes root-cause analysis to effectively identify and resolve underlying issues. Effective accident management ensures timely and effective solutions to various technical issues.

   Key highlights

   • They provide a comprehensive range of services, including customer support, technical assistance, revenue optimization, retention strategies, and CX consulting.
   • With over 8 years of industry experience, they have successfully delivered projects of varying complexity.
   • Their expertise spans multiple industries, having served clients in eCommerce, SaaS, media, finance, and more.

6. Simply Contact

   

   Website: https://simplycontact.com/pl/
   Company size: ~200 employees
   Founding year: 2015
   Headquarters: Dnipro, Ukraine

   Based in Ukraine, Simply Contact is a customer support outsourcing company. The company is dedicated to assisting businesses in enhancing their customer interactions. One of the company’s key features is its multichannel support, engaging with clients across various platforms.

   Additionally, the company offers back office support, handling data input and management tasks. Simply Contact emphasizes flexibility, ensuring the smooth delivery of scalable, customized solutions tailored to each client’s needs.

   Key highlights

   • They offer a range of tech support services, including helpdesk assistance, enabling rapid troubleshooting and issue resolution.
   • They help businesses maintain a competitive edge by improving customer experience and enhancing service efficiency.
   • Operating in Ukraine and Poland, they deliver comprehensive customer support and scalable solutions tailored to meet client demands.

7. Evateck

   

   Website: https://www.evateck.com/
   Company size: ~15 employees
   Founding year: 2023
   Headquarters: Fort Lauderdale, US

   Evateck is a recently established technology and outsourcing company based in Florida. It offers a wide range of services, including tech support outsourcing. Evateck offers tailored expertise for any business, allowing clients to adjust outsourced tech support agents that fit well with their workflows and processes. The company ensures that its customer agents possess deep knowledge of clients’ products, resulting in seamless support.

   Key highlights

   • Evateck provides comprehensive services such as setup assistance, troubleshooting, software and hardware configuration, data backup, recovery, and user account management.
   • They work closely with clients across various industries, including healthcare, telecommunications, and e-commerce.
   • They deliver scalable solutions that adjust to the evolving demands of businesses, ensuring operational flexibility and efficiency.

Final thought

In today’s emerging digital ecosystem, tech support outsourcing has become critical for companies seeking to enhance their businesses. Outsourcing tech support enables businesses to access a vast network of skilled professionals, enhancing operational efficiency and delivering exceptional customer experiences. The top 7 agencies discussed in this article are renowned for their experience and expertise in delivering top-notch tech support outsourcing.

DevsData LLC, our top recommendation for tech support outsourcing, stands out as an ideal partner for businesses seeking top-tier service. The company has a vast network of 65,000 specialists and 8 years of extensive experience. The company boosts a team from diverse backgrounds, including individuals from the US and Europe who bring unique perspectives.

Moreover, DevsData has a proven track record of successful collaborations with many global corporate clients. This encompasses high-growth startups from many countries, including the US and Israel.

For more detailed information, you can contact them at general@devsdata.com or visit their website at www.devsdata.com.

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Ani Vrshikyan Copywriter and Marketer

Writing and content creation Ani’s passion. With a year of experience in the industry, she has written on a diverse range of topics and honed the essential skills of a copywriter. Her keen eye for detail and creativity drive her to craft engaging and persuasive narratives.

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