AI for Travel

Artificial Intelligence: How is it changing your travel experience?

Tom Potanski

Last updated on June 17, 2020 | 5 min read

AIInnovation

Where does AI fit in the Travel business?

New functions of AI technology are now capable of performing the traditional office functions that originally required the touch of human cognitive function or the work of freelance programmers. Travel industries are especially known for requiring this kind of task as a part of their everyday business functions.
Letting technology take over business functions such as basic customer service, analysis, calculations, and even administrative tasks exponentially boost their business productivity. Not only does AI save them time and money, but it is also efficient due to the reduction of human error.
Artificial Intelligence is now able to assist and communicate with customers through machine learning. It keeps track of the interactions they have and uses it to improve future conversation, thus rapidly improving its effectivity.
Artificial Intelligence can be found in various business functions in the travel industry. Hotels and travel agencies often use chatbots to assist their customers. However, the function of AI does not end just on phone screens. It is also used in face-to-face interactions, and the best example of that is the AI robot “Connie” which can be found at the Hilton Hotel.
Data Processing and analysis is also one of its most popular and effective functions. Programmers then collect and interpret data from the customer and draw conclusions from that data, which can be used for business strategies and new campaigns.
With this new technology constantly evolving, it is no surprise that businesses are taking steps to acquire and adapt to this new change.
Also, if you would like to learn more about Artificial Intelligence applications in other industries, here you can read about AI for Automotive.
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