IT Assistant Job Description Template

Nikoloz Khotcholava

Last updated on December 5, 2024 | 6 min read

Job Description TemplateIT market

General overview of the role

IT Assistant plays a crucial role in maintaining and supporting the organization’s technology infrastructure, serving as a first-line technical resource for end-users and the IT department. This position combines hands-on technical support with system maintenance responsibilities, requiring strong problem-solving abilities and excellent communication skills. The role involves troubleshooting hardware and software issues, assisting with system configurations, and contributing to the overall efficiency of IT operations while ensuring optimal user experience across all technology platforms.

Typical duties and responsibilities

1. Provide comprehensive first-line technical support for hardware, software, and network-related issues through help desk operations.
2. Install, configure, and maintain computer systems, peripherals, and software applications while ensuring proper documentation.
3. Monitor and maintain network infrastructure, including regular system updates, patches, and security protocols.
4. Assist in user account management, including setup, permissions, and access control across various platforms.
5. Perform regular system maintenance tasks, including backup operations and data recovery procedures.
6. Support the implementation and maintenance of IT security measures and best practices.
7. Create and maintain technical documentation, user guides, and standard operating procedures.
8. Collaborate with other IT team members on projects and provide cross-departmental technical assistance.

Required skills and experience

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Minimum of 2 years of experience in IT support, help desk, or related technical role, including internships and academic projects; experience with industry-specific systems (healthcare, finance, or educational platforms) is considered relevant experience.
• Demonstrated proficiency in managing and troubleshooting Windows and MacOS operating systems, including software installation, configuration, and maintenance in a professional environment.
• Strong working knowledge of computer hardware components, network protocols, and common peripherals, with proven ability to diagnose and resolve technical issues effectively.
• Experience with help desk ticketing systems and IT service management processes, including incident tracking and resolution documentation.
• Comprehensive understanding of Microsoft Office 365 suite administration and troubleshooting, including Teams, SharePoint, and Exchange Online.
• Proven experience in managing user accounts and implementing access controls across various systems and applications.
• Demonstrated ability to maintain IT security protocols and best practices, including malware prevention and data protection.
• Excellent interpersonal and communication skills, with demonstrated ability to explain technical concepts to non-technical users effectively.

Nice to have/preferred skills and experience

• CompTIA A+, Network+, or similar technical certifications.
• Experience with cloud services administration, particularly in Azure or AWS environments.
• Advanced scripting capabilities in PowerShell or Python for automation of routine tasks.
• Knowledge of ITIL framework and service management best practices.
• Experience with mobile device management (MDM) solutions and endpoint security tools.

What we offer

• Extensive health and wellness coverage.
• Work-from-home options and flexible hours.
• Paid time off for vacations, holidays, and sick leave.

Here are a few more benefits that, according to Forbes, are valued by employees:

• Retirement savings plans with employer matching, such as 401(k) plans, are highly valued by employees.
• Early leave on Fridays.
• 4-day work week.
• Private dental insurance.

About us

We recommend including general information about the company, such as its mission, values, and industry focus. For instance, you could say:

“DevsData LLC is an IT recruitment agency that connects top tech talent with leading companies to drive innovation and success. Their diverse team of US specialists brings unique viewpoints and cultural insights, boosting their capacity to meet client demands and build inclusive work cultures. Over the past 8 years, DevsData LLC has successfully completed more than 80 projects for startups and corporate clients in the US and Europe.”

Explore sample resumes

Explore these effective resume examples to guide your focus and priorities during the candidate review.

• Technical Support Specialist Resume Sample
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• IT Help Desk Resume Sample
• Desktop Support Engineer Resume Sample

Contact DevsData LLC

If you’re looking to hire a qualified IT Assistant, reach out to DevsData LLC at general@devsdata.com or visit www.devsdata.com. The company’s recruitment process is thorough and efficient, utilizing a vast database of over 65000 professionals.

They are renowned for their rigorous 90-minute interviews to assess candidates’ technical skills and problem-solving abilities.

Additionally, DevsData LLC holds a government-approved recruitment license, ensuring compliance with industry standards and regulations.