Business Services Outsourcing in Poland: Top 7 Companies

Ani Gasparyan

Last updated on December 9, 2024 | 17 min read

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Warsaw skyline to the Palace of Culture and Science and the InterContinental Warsaw, an IHG Hotel.

• Explore Poland’s top 7 business services outsourcing companies, known for their expertise in streamlining operations across industries.
• Discover why Poland has become a leading destination for business services outsourcing, with its skilled workforce and competitive cost structure.

Poland has cemented its reputation as a premier global hub for business services outsourcing (BSO), combining its skilled workforce, competitive costs, and strategic location to attract industry leaders such as IBM, Capgemini, Accenture, and Infosys. Consistently ranked among the world’s leading outsourcing hubs, Poland continues to solidify its position as a preferred choice for global businesses.

In line with this growth, Grand View Research projects the global business process outsourcing (BPO) market alone is expected to expand at a CAGR of 8.5% from 2023 to 2032. Poland’s BPO market plays a key role in driving the broader BSO landscape, which now encompasses a diverse range of outsourced services, from customer support, finance, and human resources to high-value IT solutions and advanced business processes.

Today, more than 400000 professionals work across over 1500 service centers nationwide, making BSO a vital pillar of Poland’s economy. The sector’s steady expansion creates thousands of jobs yearly while attracting continued investment from global enterprises. This article highlights 7 standout companies at the forefront of business services outsourcing in Poland, showcasing what differentiates them in this competitive industry. These companies bring unique strengths to the market, delivering a broad range of solutions that cater to the needs of global clients.

1. DevsData LLC – Top Pick: Best overall
2. Infosys Poland: Best for AI-driven Business Process Management
3. Sii Poland: Best for a data-driven approach
4. Capgemini Poland: Best for large enterprises

1. DevsData LLC – Top Pick: Best overall

   

   Founded: 2016
   Website: https://devsdata.com/

   DevsData LLC, headquartered in Poland, is a premier provider of business services outsourcing (BSO) and business process outsourcing (BPO), with a strong focus on HR and tax advisory services. With over 8 years of experience, the company provides comprehensive services to support businesses worldwide, including global corporate clients and fast-growing startups across regions such as the US, Europe, Israel, and beyond. The company has a strong presence in Poland, with offices in key cities such as Warsaw, Krakow, Katowice, Gdansk, Poznan, and Wroclaw.

   DevsData LLC’s expertise extends to tech recruitment. The company specializes in sourcing highly skilled professionals such as software developers, data analysts, and HR specialists. This targeted approach ensures businesses can access the talent they need to thrive. In addition to recruitment, DevsData LLC also offers software development services, ranging from mobile app development to backend systems, providing tailored solutions to meet diverse client needs.

   Key features:

   • Boasts a 5/5 client satisfaction rating on Clutch and GoodFirms, often placing elite IT talent within 10 days.
   • Leverages a carefully vetted network of over 65000 tech professionals backed by a team of 40 expert recruiters, including specialists in Europe and the US.
   • Features a selective 90-minute interview process with a less than 6% acceptance rate, ensuring only the most qualified candidates are chosen.
   • Demonstrated success with a London-based financial company, impressing the client enough to establish a new engineering branch in Poland.
   • Licensed by the government, DevsData LLC is recognized as a trusted partner for organizations seeking efficient and client-focused business services outsourcing.

   
   
   

   DevsData LLC differentiates itself from larger competitors by employing a streamlined, low-overhead model that minimizes administrative expenses. This approach allows the company to offer competitive pricing without compromising on quality, while ensuring agility and responsiveness in business outsourcing services. By prioritizing operational efficiency, DevsData LLC delivers a seamless outsourcing experience, consistently providing high-quality results within tight timeframes. With over 100 successful projects completed for more than 80 clients, the company has earned a reputation as a trusted partner for businesses seeking practical and reliable outsourcing solutions.

   As discussed, DevsData LLC has successfully supported global clients with specialized recruitment and web development projects. For instance, in one case, the company collaborated with a leading pharmaceutical firm to recruit a top tech expert, resulting in improved platform functionality and a significant positive impact on user engagement. Despite the challenge of meeting the client’s high standards, DevsData LLC used job boards, social media, and LinkedIn to identify the ideal candidate. Within three months, they placed the tech lead, resulting in additional hiring requests for similar roles in Singapore, London, Berlin, and Tel Aviv.

   In another project, DevsData LLC was tasked with designing a modern, user-friendly landing page. With a tight one-week deadline, the frontend developers and graphic designers quickly collaborated with the client, using technologies like JavaScript, HTML, CSS, and WordPress, delivering the page in just five days. The project included dynamic elements such as videos, comments, and a Mailchimp integration for seamless newsletter sign-ups. Both projects highlighted DevsData LLC’s ability to exceed client expectations through expertise and agility.

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   To explore additional case studies highlighting DevsData LLC’s successful partnerships, follow the link here. For more information or inquiries, reach out via email at general@devsdata.com or visit their website at general@devsdata.com or visit their website at www.devsdata.com to learn more about their services.

   Address:
   DevsData IT Recruitment Agency Poland
   Al. Jerozolimskie 181B,
   02-222, Warsaw, Poland
   poland@devsdata.com Copy email

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2. Infosys Poland: Best for AI-driven Business Process Management

   

   Founded: 2007
   Website: https://www.infosysbpm.com/poland.html

   Infosys Poland, a pivotal branch of Infosys Limited, has been operational for over 15 years, establishing itself as a leader in consulting, technology, and outsourcing solutions. With a workforce exceeding 3300 employees across Łódź, Wrocław, and Kraków, the company delivers a comprehensive suite of services, including finance and accounting, sourcing and procurement, tax management, master data management, and business transformation projects. Infosys Poland’s commitment to innovation is exemplified by the launch of the Center of AI and Automation in collaboration with IBM, aiming to bring digital excellence to enterprises globally. By leveraging Poland’s skilled workforce and strategic location, Infosys Poland effectively supports clients across various industries in navigating digital transformation and adapting to evolving market demands.

   Key features:

   • Provides end-to-end IT services, business process outsourcing, and digital transformation solutions tailored to client needs.
   • Emphasizes innovation by helping clients leverage new technologies such as blockchain, AI, and IoT to enhance operational efficiency and improve business outcomes.
   • Handles complex projects with a skilled workforce, offering high-quality service delivery across multiple industries.
   • Commits to understanding client needs and delivering customized solutions that align with business goals.

3. Sii Poland: Best for a data-driven approach

   

   Founded: 2006
   Website: http://sii.pl/

   Sii Poland is a well-established company in the IT and business services outsourcing sector, known for delivering a broad range of comprehensive solutions. These include IT infrastructure management, application development, and business process outsourcing, tailored to meet diverse client needs. With large-scale operations and a robust workforce of technology, engineering, and consulting experts, Sii Poland plays a pivotal role in driving digital transformation for its clients. The company leverages emerging technologies such as cloud computing, data analytics, and automation to help businesses navigate the evolving digital landscape. By prioritizing efficiency and scalability, Sii Poland ensures that its clients are well-equipped to maintain a competitive edge in their industries.

   Key features:

   • Provides services in technology consulting, digital transformation, engineering, and business services.
   • Supports clients in testing, software development, infrastructure management, system integration, and system maintenance.
   • Executes projects for leading global companies across multiple sectors, including automotive, healthcare, financial services, retail, logistics, and more.
   • Specializes in various fields, including software development, testing, IT operations, engineering services, embedded systems, business intelligence, and Agile methodologies.

4. Capgemini Poland: Best for large enterprises

   

   Founded: 1996
   Website: https://www.capgemini.com/pl-pl

   Capgemini is a prominent provider of BPO, IT solutions, and consulting, establishing itself as a significant player in the outsourcing industry. The company is well-equipped to manage large-scale operations, making it an excellent choice for large enterprises. Capgemini provides reliable, high-quality support in over 20 languages, ensuring seamless multilingual outsourcing solutions. Its dedication to innovation and high standards has garnered industry recognition, including awards for its BPO services. The company’s ongoing growth into new markets and service offerings reflects its adaptability and commitment to delivering comprehensive solutions for businesses across the globe.

   Key features:

   • Offers various BPO services, including finance and accounting, human resources, supply chain management, and customer service.
   • Integrates into Capgemini’s global delivery network, providing round-the-clock services.
   • Incorporates automation, robotics, and AI into its BPO services.
   • Actively participates in initiatives promoting environmental sustainability, diversity, inclusion, and community engagement, aligning its BPO services with broader social and ecological goals.

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   After reviewing the top 4 business services outsourcing companies in Poland, let’s explore several industry leaders that further solidify Poland’s reputation as a premier outsourcing hub.

5. BDO Poland

   

   Founded: 1991
   Website: http://www.bdo.pl

   BDO Poland is a trusted provider of business services outsourcing, offering a comprehensive range of solutions, including audit, tax, consulting, and financial services, with a particular focus on supporting mid-sized enterprises in navigating complex international tax regulations. By specializing in tailored solutions for global compliance and cross-border operations, BDO sets itself apart from competitors. With deep expertise in accounting and financial reporting, the company helps clients manage intricate regulations, such as Poland’s VAT compliance for cross-border transactions, while optimizing their financial strategies and streamlining operations. Their thorough understanding of both local and international tax frameworks ensures that clients remain compliant and strategically positioned in a competitive global market.

   Key features:

   • Delivers expert solutions for optimizing business transactions and navigating complex tax regulations.
   • Offers financial advisory services with a team of seasoned professionals, including CPAs and tax advisors with over 20 years of experience in the consulting market.
   • Provides a comprehensive approach to client operations, extending beyond basic accounting and reporting.
   • Specializes in anticipating and mitigating tax risks, adhering to the motto “Foresee the unforeseeable”.

6. TMF Group

   

   Founded: 1988
   Website: https://www.tmf-group.com/pl-pl/

   TMF Group is a global provider of business services outsourcing, offering an extensive range of solutions, including accounting, payroll, compliance, and corporate services. With its international reach, TMF Group is uniquely positioned to support multinational companies in managing operations across multiple jurisdictions. The company specializes in streamlining complex business processes, delivering seamless and integrated services that ensure regulatory compliance and boost operational efficiency. Its deep expertise in local regulations, combined with the strength of its digital platform, empowers businesses to navigate the challenges of global expansion with confidence and ease.

   Key features:

   • Provides comprehensive employee, financial, and legal administration services.
   • Offers a unified global solution to replace multiple local providers, reducing operational complexity and risk.
   • Serves top global clients, including Fortune Global 500, FTSE 100, and leading private equity firms, as a trusted partner in navigating complex regulations worldwide.
   • Invests heavily in people and technology to ensure high-quality service and secure client operations.

7. Antal

   

   Founded: 1996
   Website: https://antal.pl

   Antal is a well-known recruitment and outsourcing company in Poland. It specializes in talent acquisition and business process outsourcing for various industries, including IT, finance, and engineering. The company’s deep industry knowledge and data-driven approach, utilizing predictive analytics and AI tools, allow it to match clients with the right professionals. This helps optimize workforce management and ensures business growth. Antal offers various outsourcing services, including administrative support and HR services, helping businesses reduce operational overhead while focusing on core activities.

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   Key features:

   • Specializes in recruiting professionals and managers, while also offering HR consulting services.
   • Operates in 35 countries and has been active in the CEE region since 1996, building careers for both candidates and consultants.
   • Offers flexible and thorough services, including recruitment, HR consulting, employer branding, and market research.
   • Focuses on dynamic growth with offices in five Polish cities, the Czech Republic, Slovakia, and Hungary (operating under the Enloyd brand).

Bottom line

DevsData LLC is a leading player in the business services outsourcing sector in Poland, and it is known for its strong presence and proven expertise. The company stands out with a database of over 65000 meticulously vetted professionals, enabling it to provide highly qualified tech specialists, HR consultants, and other industry experts quickly to meet diverse outsourcing needs. With a deep understanding of Poland’s business environment, DevsData offers a tailored, success-based payment model, ensuring clients are charged only when services are successfully delivered. This approach minimizes risk and aligns the company’s incentives with the client’s goals, delivering personalized outsourcing solutions that precisely match client needs.

DevsData LLC was awarded the 2022 Clutch Top HR Firm Award in Poland, recognizing its excellence in outsourcing and recruitment services. This accolade from Clutch, a renowned B2B ratings and reviews platform, underscores DevsData’s exceptional service, thought leadership, and ability to deliver outstanding results to its clients. The company consistently earns top ratings, evidenced by their perfect 5/5 scores on Clutch and GoodFirms.

Operating across Poland, with offices in Warsaw, Krakow, Katowice, Gdansk, Poznan, and Wroclaw, DevsData LLC also provides employer of record (EoR) services. With expertise in local regulations, they adeptly navigate employment laws and offer strategic HR advisory services to clients establishing a local presence or seeking specialized outsourcing solutions in Poland. Additionally, their comprehensive business process outsourcing (BPO) services enhance operational efficiency, solidifying their reputation as a trusted partner in Poland’s outsourcing sector.

Contact DevsData LLC via email at general@devsdata.com or visit their website at www.devsdata.com.

Address:
DevsData IT Recruitment Agency Poland
Al. Jerozolimskie 181B,
02-222, Warsaw, Poland
poland@devsdata.com Copy email

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Ani Gasparyan Senior copywriter and marketer

Ani is a marketing enthusiast and content writer. With 5+ years of expertise in marketing, she succeeded in developing engaging marketing collaterals, including blog articles, social media content, and other promotional materials. With a keen eye for detail and a knack for storytelling, she thrives in crafting compelling content that resonates with the target audience.

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